FURNITURE AND FURNISHINGS
We produce stylish and functional loft-style furniture for the home and office.
Ecologically. Qualitatively. With character.
Ecologically. Qualitatively. With character.
Stools
Tabourets
All products
Coffee tables
Flower stands
Storage
Where to buy?
Choose the option that suits you best
Product uniqueness
You won't find similar products - because nobody else does it but us
- Really hardHigh-quality steel only. Thick-walled tube and large-diameter wire. Significant weight, stability and durability
- Made in EuropeNot China. All products are made in Poland and focus on quality, not minimum price
- Robots and humansHumans and robots working together. Bending on high-precision 3D machines, welding with robots
- Manual workWhere it is really necessary. Metal hand sanding and wood finishing
- No need to assembleWelding only. Maximum strength and simplicity thanks to the precisely defined geometry of the one-piece welded construction
- A product for the agesMetal welded and painted at 200°C and a few centimetres of solid natural wood
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What is Loftie?
Our customers love and trust us
- Natural
materialsMade of metal (steel) and solid softwood, treated with protective coatings based on bio-oils and waxes. The metal frame made of steel is coated with a polymer powder paint that is resistant to aggressive environments - Exclusive
designModern and stylish furniture for your interior design. The texture and characteristics of the materials used emphasise the industrial style and showcase the individuality of each piece of furniture - Increased durabilityWith solid wood components and a welded steel wire or tubular base, Loftie furniture is strong and durable. All products have been tested to withstand heavy loads of up to 200 kg
- Attention
to detailsWith its neat plastic feet on a metal frame, the furniture protects your floor from damage. No instructions or tools required. You receive a ready-to-use product. Simply take it out of the box
Loft furniture production
Wood and steel
Cutting and bending
We straighten and form wires of various diameters from high-carbon steel on 3D precession bending machines or form frames from steel profile tubes with a section of 2 cm and a wall thickness of 1.5 mm.
Welding and assembly
We join the elements by welding to form the basis of the future furniture
Wood preparation
We cut and mill wood on modern CNC machines. We carefully sand, colour and protect the wood with a natural oil-based protective coating.
Applying coatings
We prepare the material and coat it with powder paint, so we put it in an oven for polymerisation. The result is a durable, water-repellent, environmentally friendly coating, resistant to alkalis and acids.
Quality control and packaging
We check the initial quality and test the goods of each batch for quality and durability. We complete the furniture with all necessary components. We carefully pack, label and dispatch to the recipient anywhere in the world
© All Rights Reserved. Sp. z o.o. Loftie
We respect your privacy
Privacy preference centre
When you visit any website, it may store or retrieve information from your browser, mainly in the form of cookies. This information may relate to the user, their preferences or device and is most commonly used to ensure that the website performs as users expect. The information does not usually identify you directly, but can provide you with a more personalised online experience. Because we respect your right to privacy, you may choose not to accept certain types of cookies. To find out more and change our default settings, please click on the individual category headings. However, blocking certain types of cookies may affect your experience of the site and the services we may offer. Privacy and cookie policy
RETURNS AND COMPLAINTS
- 14 days for returns
- Free product returns
- 12 month guarantee on furniture
How to make a complaint and return a product
When you buy from our company, you can be sure that the goods are of the highest quality. You can make a complaint about a product up to 12 months from the date of receipt of your order. In the event that the product is covered by another guarantee period, this information is stated on the guarantee card or the delivery confirmation. These rules apply to every product purchased, including products purchased during a promotion.
In a few steps, we will show you how to return goods or make a claim quickly and effectively.
How to make a complaint?
Write us an e-mail to: info@loftie.eu. Indicate the reason for your complaint (indication of damage).
Prepare all the necessary information. Your complaint should include:
- the order number of the product you are complaining about
- the reason why you want to complain about or return the product
(damage, malfunction, missing parts, etc.).
- photo documentation showing the product in its entirety and the damage.
Your request will be dealt with by our complaints department. You will receive an answer to your claim by e-mail. We will immediately send information on how to resolve your complaint to the e-mail address provided or contact you by telephone.
How do I return products?
We are well aware that returning furniture involves many difficulties. Our company offers customers the possibility to return without incurring additional costs.
Conditions for cancellation:
1) contact our customer service department. Send notification of your wish to withdraw from the contract by e-mail to: info@loftie.eu.
2) the return of the goods will not incur any additional costs.
We will collect the returned goods with our own company transport. The costs for the return and collection of the goods are free of charge. The customer does not bear the transport costs associated with withdrawal from the contract.
Deadline for collection of the return order
The customer service department will inform you in advance of the planned collection date. The collection will be carried out within 1-2 weeks from receipt of the notification depending on the region of Poland.
When can I return a product?
You have 14 days to return a product.
Remember that you have a 14-day right to return standard goods without giving a reason. In addition, when ordering standard furniture, no down payment is necessary. Therefore, you do not risk anything when buying from us.
The products on offer are new, first-quality goods, free of defects. We provide a 12-month customer guarantee on the furniture.
- Free product returns
- 12 month guarantee on furniture
How to make a complaint and return a product
When you buy from our company, you can be sure that the goods are of the highest quality. You can make a complaint about a product up to 12 months from the date of receipt of your order. In the event that the product is covered by another guarantee period, this information is stated on the guarantee card or the delivery confirmation. These rules apply to every product purchased, including products purchased during a promotion.
In a few steps, we will show you how to return goods or make a claim quickly and effectively.
How to make a complaint?
Write us an e-mail to: info@loftie.eu. Indicate the reason for your complaint (indication of damage).
Prepare all the necessary information. Your complaint should include:
- the order number of the product you are complaining about
- the reason why you want to complain about or return the product
(damage, malfunction, missing parts, etc.).
- photo documentation showing the product in its entirety and the damage.
Your request will be dealt with by our complaints department. You will receive an answer to your claim by e-mail. We will immediately send information on how to resolve your complaint to the e-mail address provided or contact you by telephone.
How do I return products?
We are well aware that returning furniture involves many difficulties. Our company offers customers the possibility to return without incurring additional costs.
Conditions for cancellation:
1) contact our customer service department. Send notification of your wish to withdraw from the contract by e-mail to: info@loftie.eu.
2) the return of the goods will not incur any additional costs.
We will collect the returned goods with our own company transport. The costs for the return and collection of the goods are free of charge. The customer does not bear the transport costs associated with withdrawal from the contract.
Deadline for collection of the return order
The customer service department will inform you in advance of the planned collection date. The collection will be carried out within 1-2 weeks from receipt of the notification depending on the region of Poland.
When can I return a product?
You have 14 days to return a product.
Remember that you have a 14-day right to return standard goods without giving a reason. In addition, when ordering standard furniture, no down payment is necessary. Therefore, you do not risk anything when buying from us.
The products on offer are new, first-quality goods, free of defects. We provide a 12-month customer guarantee on the furniture.
Refunds will be made upon receipt of goods within 7 days to the designated bank account.
GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE LOFTIE.DE
version in force from 1.01.2023
I. GENERAL PROVISIONS
1. These Regulations set out the general conditions, the manner of providing Services electronically and sales conducted through the Online Store www.loftie.eu. The store is operated by Egor Ustinov, doing business under the name Loftie sp. z o.o., date of registration in the National Court Register 06.04.2022, address: Humanska 8/3, 00-789 Warsaw, NIP 5213963297, REGON 521703971, hereinafter referred to as the Seller.
2. Contact with the Seller shall be made through:
- e-mail address: info@loftie.eu;
- phone number: +48 730502778;
- contact form available on the pages of the Online Store.
3. These Terms and Conditions are continuously available on the website www.loftie.eu, in a manner that allows you to obtain, reproduce and record its content by printing or saving on a media at any time.
4. The Seller informs that the use of Services provided electronically may involve risks on the part of any user of the Internet, consisting of the possibility of introducing harmful software into the Client's ICT system and obtaining and modifying its data by unauthorized persons. To avoid the risk of the aforementioned threats, the Customer should use appropriate technical measures to minimize their occurrence, in particular, anti-virus programs and firewall.
II. DEFINITIONS
The terms used in the Terms and Conditions shall mean:
1. working days - are days from Monday to Friday excluding public holidays;
2. Customer - a natural person who has full legal capacity, a natural person running a business, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who makes an Order from the Online Store or uses other Services available in the Online Store;
3. Civil Code - the Act of April 23, 1964 (Journal of Laws No. 16, item 93 as amended);
4. Account - a part of the Online Store assigned to a given Customer, through which the Customer may perform certain actions within the Online Store;
5. Consumer - a Customer who is a consumer within the meaning of Article 22[1] of the Civil Code;
6. Entrepreneur - a Customer who is an entrepreneur within the meaning of Article 43[1] of the Civil Code;
7. Terms and Conditions - this document;
8. Merchandise - the product presented in the Online Store, the description of which is available next to each product presented;
9. Sales Agreement - Agreement for sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
10. Services - services provided by the Seller to Customers electronically within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended);
11. the Law on Consumer Rights - the Law of May 30, 2014 on Consumer Rights (Journal of Laws 2014, No. 827);
12. the Act on Provision of Electronic Services - the Act of July 18, 2002 on Provision of Electronic Services (Journal of Laws No. 144, Item 1204 as amended);
13. order - a declaration of will of the Customer, aiming directly at the conclusion of a Sales Agreement, specifying in particular the type and number of Goods.
III. RULES OF USING THE INTERNET STORE
1. The use of the Online Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:
- computer or mobile device with access to the Internet,
- access to e-mail,
- web browser Microsoft Edge version 42.x or later, Firefox version 48.0 or later, Chrome version 50 or later, Opera version 50 or later, Safari version 10.x. or later,
- inclusion of Cookies and Javascript in the web browser.
2. The use of the Online Store means any activity of the Customer that leads to his/her familiarization with the content contained in the Store.
3. In particular, the Customer is obliged to:
- not to provide or transmit content prohibited by law, such as content that promotes violence, defamatory or violating personal rights and other rights of third parties,
- use the Online Store in a manner that does not interfere with its operation, in particular through the use of specific software or devices,
- not to undertake such actions as: sending or placing within the Internet Shop unsolicited commercial information (spam),
- use the Online Store in a manner that is not onerous for other Customers and the Seller,
- to use any content posted within the Internet Shop only for their own personal use,
- use the Internet Store in a manner consistent with the laws in force in the Republic of Poland, the provisions of the Terms and Conditions, as well as with the general rules of Internet use.
IV. SERVICES
1. The Seller shall make it possible through the Online Store to use free Services, which are provided by the Seller 24 hours a day, 7 days a week.
2. The Service of maintaining an Account in the Online Store is available after registration. Registration takes place by completing and accepting the registration form, made available on one of the pages of the Online Store. The contract for the provision of the Service of maintaining an Account in the Online Store is concluded for an indefinite period of time and is terminated when the Customer sends a request to remove the Account.
3. The Customer has the opportunity to receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer (Newsletter Service). For this purpose, it is necessary to provide a valid e-mail address or activate the appropriate field in the registration form or the Order form. The Customer may revoke consent to sending commercial information at any time. The Newsletter Service Agreement is concluded for an indefinite period of time and is terminated when the Customer sends a request to remove his/her e-mail address from the Newsletter subscription or to unsubscribe using the link included in the content of the message sent within the Newsletter Service.
4. The Client has the option to send messages to the Seller via the contact form. The contract for the provision of the Service consisting of providing an interactive form allowing the Customer to contact the Seller is concluded for a definite period of time and is terminated as soon as the Customer sends the message.
5. The Customer has the opportunity to post individual and subjective statements in the Online Store relating to, among other things, the Goods or the course of the transaction. By adding statements, the Customer declares that he/she owns all rights to such content, in particular, property copyrights, related rights and industrial property rights. The contract for the provision of services consisting in posting opinions about the Goods in the Online Store is concluded for a definite period of time and is terminated at the time of adding opinions.
6. Statements should be edited in a clear and understandable manner, moreover, they can not violate applicable laws, including the rights of third parties - in particular, they can not be defamatory, violate personal rights or constitute an act of unfair competition. Posted statements are disseminated on the web pages of the Online Store.
7. By posting statements, the Client agrees to the free use of the statement and its publication by the Seller, as well as to develop works within the meaning of the Act on Copyright and Related Rights (Journal of Laws 1994 No. 24 item 83).
8. the Customer has the opportunity to contact the Seller via chat available on the Store's website. The contract for the provision of Services consisting of providing an interactive chat room allowing the Customer to contact the Seller is concluded for a fixed period and is terminated when the Customer closes the chat window or leaves the website of the Online Store.
9. The Seller allows the Customer to be redirected to the websites of banking service providers in order to calculate the installment. The contract for the provision of the Service consisting of redirection to the page allowing calculation of the installment is concluded for a definite period of time and is terminated when the Customer uses the dedicated button.
10. the Seller has the right to organize occasional contests and promotions, the terms and conditions of which will be stated each time on the web pages of the Store. Promotions in the Online Store are not subject to combination, unless the Regulations of a given promotion provide otherwise.
11. In case of violation by the Customer of the provisions of these Regulations, the Seller, after an ineffective call to cease or remove the violations, setting an appropriate deadline, may terminate the contract for the provision of Services with 14 days' notice.
V. PROCEDURE FOR CONCLUSION OF THE SALES CONTRACT
1. Information about the Goods given on the websites of the Store, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a Contract, within the meaning of Article 71 of the Civil Code.
2. All Goods available in the Online Store are brand new and have been legally introduced into the Polish market.
3. The condition for placing an Order is to have an active e-mail account.
4. In the case of placing an Order through the Order form available on the website of the Online Store, the Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods being the subject of the Order. An offer made in electronic form binds the Client if the Seller sends to the e-mail address provided by the Client a confirmation of acceptance for execution of the Order, which constitutes a statement by the Seller of acceptance of the Client's offer, and at the moment of its receipt by the Client a Contract of Sale is concluded.
5. Placing an Order on the Online Store by telephone, by sending an e-mail message or by sending a message via the contact form shall be done on the Business Days and hours indicated on the Online Store website. For this purpose, the Customer should:
- specify during a phone call, in the content of an electronic message or in the content of a message sent via the contact form, directed to the Seller the name of the Goods from among the Goods on the website of the Online Store and its quantity,
- indicate the method of delivery and form of payment from among the methods of delivery and payment listed on the Store's website,
- provide the data needed to process the Order, in particular: name and surname, place of residence and e-mail address.
6. Information on the total value of the Order, referred to in the paragraph above, is given each time by the Seller verbally after completing the entire Order or by informing by e-mail with the information that the conclusion of the Contract of Sale by the Customer entails the obligation to pay for the ordered Goods, at which moment the Contract of Sale is concluded.
7. In the case of a Customer who is a Consumer, the Seller each time after placing an Order via telephone, e-mail or contact form sends to the Customer a confirmation of the terms of the Order placed.
8. The Contract is concluded when the Customer who is a Consumer (in response to confirmation of the terms of the Order sent by the Seller) sends an electronic message to the e-mail address of the Seller, in which the Customer: accepts the content of the submitted Order and agrees to its execution, and accepts the content of the Terms and Conditions and confirms reading the instructions on withdrawal from the Contract.
9. Upon conclusion of the Contract of Sale, the Seller shall confirm the terms and conditions to the Customer by sending them to the Customer's e-mail address or in writing to the address provided by the Customer.
10. the Sales Contract shall be concluded in Polish or English, with the content in accordance with the Terms and Conditions.
VI. DELIVERY
Delivery of the Goods shall be made to the address indicated by the Customer when placing the Order.
1. The Customer may choose the following forms of delivery of the ordered Goods:
- through a courier company;
- own pick-up at the Seller's personal collection point.
2. The Seller of the Goods shall additionally inform the Customer by e-mail or telephone about the amount of the cost of delivery of the Goods based on the data provided by the Customer.
3. The term of implementation of the order is no more than 2 working days. The time limit for delivery and execution of the Order is calculated in Business Days in accordance with pt. VII subsection 2.
4. The Seller shall provide the Customer with a proof of purchase.
5. If different lead times are provided for the Goods covered by the Order, the longest period among those provided shall apply to the entire Order.
VII. PRICES AND PAYMENT METHODS
1. The prices of the Goods are given in Polish zloty and include VAT.
2. The Customer may choose the following methods of payment:
- bank transfer to the Seller's bank account (in this case, the execution of the Order will begin after the Seller sends the Customer a confirmation of acceptance of the Order, and shipment will be made immediately after receipt of funds in the Seller's bank account and completion of the Order);
- electronic payment (in this case, the execution of the Order will begin after the Seller sends the Customer a confirmation of acceptance of the Order and after the Seller receives information from the system of the settlement agent about the payment made by the Customer, while shipment will be made immediately after completion of the Order);
3. the Seller shall inform the Customer on the Store's website of the deadline within which the Customer is required to make payment for the Order. In the event of non-payment by the Customer within the period referred to in the preceding sentence, the Seller, after an ineffective call for payment setting an appropriate time limit, may withdraw from the Agreement on the basis of Article 491 of the Civil Code.
VIII. RIGHT TO WITHDRAW FROM THE CONTRACT
1. The Customer who is a Consumer may withdraw from the Agreement without giving any reason by making a statement to that effect within 14 days. To meet this deadline it is sufficient to send the statement before its expiry.
2. The Customer may formulate the statement himself or use a sample statement provided by the Seller on the website of the Store.
3. The 14-day period shall be counted from the date on which the Goods were delivered or, in the case of a Contract for the provision of Services, from the date of its conclusion.
4. The Seller shall, upon receipt of the statement of withdrawal from the Contract by the Consumer, send to the Consumer's e-mail address a confirmation of receipt of the statement of withdrawal from the Contract.
5. The Consumer's right to withdraw from the Contract is excluded in the case of:
- Agreement for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the start of the service that after the performance by the entrepreneur will lose the right to withdraw from the Agreement, and has accepted it;
- A contract in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the deadline for withdrawal from the Contract;
- A contract in which the subject of performance is a non-refabricated Goods, manufactured to the Consumer's specifications or serving to meet his individualized needs;
- Agreement in which the object of performance is Goods that are subject to rapid deterioration or have a short shelf life;
- A contract in which the subject of performance is Goods supplied in sealed packaging that cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery;
- A contract in which the subject of performance are products that after delivery, due to their nature, are inseparably combined with other things.
6. Other exceptions to the right to withdraw from the Contract are indicated in Article 38 (2) of the Consumer Rights Act.
7. In the case of withdrawal from the Agreement concluded at a distance, the Agreement is considered not concluded. What the parties have provided shall be returned in an unaltered state, unless the change was necessary to determine the nature, characteristics and functionality of the Goods. The return should be made immediately, no later than within 14 days. The purchased Goods should be returned to the address of the Seller.
8. The Seller shall promptly, but no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Contract, return to the Consumer all payments made by the Consumer, including the cost of delivery of the Goods. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer agrees to a different method of refund, which method will not involve any cost to the Consumer. The Seller may withhold reimbursement of payments received from the Consumer until it receives the item back or the Consumer provides proof of its return, whichever event occurs first, unless the Seller has offered to collect the item from the Consumer itself.
9. If the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by him.
10. the Customer shall bear only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.
IX. COMPLAINTS REGARDING GOODS UNDER WARRANTY
1. The Seller undertakes to deliver the Goods in accordance with the Agreement.
2. The Seller shall be liable for non-compliance of the Goods with the Agreement under the terms of the Act on Consumer Rights to the Customer who is a Consumer and to the Customer who is a natural person concluding the Agreement directly related to his/her business activity, when it follows from the content of the Agreement that it is not of a professional nature for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity. Warranty against Entrepreneurs is excluded.
3. Complaints arising from violation of the Customer's rights guaranteed by law or on the basis of these Regulations should be addressed to Loftie sp. z o.o., Humańska 8/3, 00-789 Warsaw, to the e-mail address: info@loftie.eu, telephone number +48 730502778.
4. In order to consider the complaint, the Customer should send a complaint application containing:
- the number of the order to which the advertised product relates,
- the reason why you want to advertise or return the product (damage, malfunction, missing parts, etc.),
- photo documentation showing the product in its entirety and the damage.
5. The seller undertakes to consider any complaint within 14 days.
6. In case of deficiencies in the complaint, the Seller shall call on the Customer to supplement it to the necessary extent immediately, but no later than within 7 days, from the date of receipt of the call by the Customer.
X. COMPLAINTS REGARDING THE PROVISION OF SERVICES BY ELECTRONIC MEANS
1. The Customer may submit complaints to the Seller in connection with the functioning of the Store and the use of the Services. Complaints may be submitted in writing to the address: Loftie sp. z o.o., Humańska 8/3, 00-789 Warsaw, to the e-mail address: info@loftie.eu, telephone number +48 730502778.
2. In the complaint, the Customer should provide his name and surname, mailing address, type and description of the problem.
3. The Seller undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered. In case of deficiencies in the complaint, the Seller will call on the Customer to supplement it to the necessary extent within 7 days, from the date of receipt of the call by the Customer.
XI. GUARANTEES
1. Goods may have a manufacturer's or Seller's warranty.
2. In the case of Goods covered by the warranty, the information on the existence and content of the warranty and the period of time for which it is granted is each time presented in the description of the Goods on the Store's website.
XII. OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT METHODS
1. A Customer who is a Consumer has, inter alia, the following possibilities to use out-of-court ways to resolve complaints and assert claims:
- is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement;
- is entitled to apply to the provincial inspector of the Commercial Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Customer and the Seller;
- may obtain free assistance in resolving a dispute between the Customer and the Vendor, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include the protection of consumers (such as the Federation of Consumers, the Association of Polish Consumers). Advice is provided by the Federation of Consumers at the toll-free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl;
- file your complaint through the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.
XIII. PROTECTION OF PERSONAL DATA
The Seller collects and processes personal data provided by Customers in accordance with applicable laws and in accordance with the Privacy Policy, available on the Shop website.
XIV. FINAL PROVISIONS
1. All rights to the Online Store, including property copyrights, intellectual property rights to its name, Internet domain, the Online Store website, as well as to forms, logos belong to the Seller, and the use of them may be carried out only in the manner specified and in accordance with the Regulations.
2. The provisions contained in these Regulations concerning the Consumer, on the subject of withdrawal from the contract and complaints, shall apply to a natural person concluding a contract directly related to his/her business activity, when the content of the contract shows that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity. The provisions on out-of-court means of settling complaints and pursuing claims shall not apply.
3. Settlement of any disputes arising between the Seller and the Customer, who is a Consumer, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
4. Settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the seat of the Seller.
5. In matters not covered by these Terms and Conditions, the provisions of the Civil Code, the provisions of the Act on electronic services, the provisions of the Act on consumer rights and other relevant provisions of Polish law shall apply.
I. GENERAL PROVISIONS
1. These Regulations set out the general conditions, the manner of providing Services electronically and sales conducted through the Online Store www.loftie.eu. The store is operated by Egor Ustinov, doing business under the name Loftie sp. z o.o., date of registration in the National Court Register 06.04.2022, address: Humanska 8/3, 00-789 Warsaw, NIP 5213963297, REGON 521703971, hereinafter referred to as the Seller.
2. Contact with the Seller shall be made through:
- e-mail address: info@loftie.eu;
- phone number: +48 730502778;
- contact form available on the pages of the Online Store.
3. These Terms and Conditions are continuously available on the website www.loftie.eu, in a manner that allows you to obtain, reproduce and record its content by printing or saving on a media at any time.
4. The Seller informs that the use of Services provided electronically may involve risks on the part of any user of the Internet, consisting of the possibility of introducing harmful software into the Client's ICT system and obtaining and modifying its data by unauthorized persons. To avoid the risk of the aforementioned threats, the Customer should use appropriate technical measures to minimize their occurrence, in particular, anti-virus programs and firewall.
II. DEFINITIONS
The terms used in the Terms and Conditions shall mean:
1. working days - are days from Monday to Friday excluding public holidays;
2. Customer - a natural person who has full legal capacity, a natural person running a business, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who makes an Order from the Online Store or uses other Services available in the Online Store;
3. Civil Code - the Act of April 23, 1964 (Journal of Laws No. 16, item 93 as amended);
4. Account - a part of the Online Store assigned to a given Customer, through which the Customer may perform certain actions within the Online Store;
5. Consumer - a Customer who is a consumer within the meaning of Article 22[1] of the Civil Code;
6. Entrepreneur - a Customer who is an entrepreneur within the meaning of Article 43[1] of the Civil Code;
7. Terms and Conditions - this document;
8. Merchandise - the product presented in the Online Store, the description of which is available next to each product presented;
9. Sales Agreement - Agreement for sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
10. Services - services provided by the Seller to Customers electronically within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended);
11. the Law on Consumer Rights - the Law of May 30, 2014 on Consumer Rights (Journal of Laws 2014, No. 827);
12. the Act on Provision of Electronic Services - the Act of July 18, 2002 on Provision of Electronic Services (Journal of Laws No. 144, Item 1204 as amended);
13. order - a declaration of will of the Customer, aiming directly at the conclusion of a Sales Agreement, specifying in particular the type and number of Goods.
III. RULES OF USING THE INTERNET STORE
1. The use of the Online Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:
- computer or mobile device with access to the Internet,
- access to e-mail,
- web browser Microsoft Edge version 42.x or later, Firefox version 48.0 or later, Chrome version 50 or later, Opera version 50 or later, Safari version 10.x. or later,
- inclusion of Cookies and Javascript in the web browser.
2. The use of the Online Store means any activity of the Customer that leads to his/her familiarization with the content contained in the Store.
3. In particular, the Customer is obliged to:
- not to provide or transmit content prohibited by law, such as content that promotes violence, defamatory or violating personal rights and other rights of third parties,
- use the Online Store in a manner that does not interfere with its operation, in particular through the use of specific software or devices,
- not to undertake such actions as: sending or placing within the Internet Shop unsolicited commercial information (spam),
- use the Online Store in a manner that is not onerous for other Customers and the Seller,
- to use any content posted within the Internet Shop only for their own personal use,
- use the Internet Store in a manner consistent with the laws in force in the Republic of Poland, the provisions of the Terms and Conditions, as well as with the general rules of Internet use.
IV. SERVICES
1. The Seller shall make it possible through the Online Store to use free Services, which are provided by the Seller 24 hours a day, 7 days a week.
2. The Service of maintaining an Account in the Online Store is available after registration. Registration takes place by completing and accepting the registration form, made available on one of the pages of the Online Store. The contract for the provision of the Service of maintaining an Account in the Online Store is concluded for an indefinite period of time and is terminated when the Customer sends a request to remove the Account.
3. The Customer has the opportunity to receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer (Newsletter Service). For this purpose, it is necessary to provide a valid e-mail address or activate the appropriate field in the registration form or the Order form. The Customer may revoke consent to sending commercial information at any time. The Newsletter Service Agreement is concluded for an indefinite period of time and is terminated when the Customer sends a request to remove his/her e-mail address from the Newsletter subscription or to unsubscribe using the link included in the content of the message sent within the Newsletter Service.
4. The Client has the option to send messages to the Seller via the contact form. The contract for the provision of the Service consisting of providing an interactive form allowing the Customer to contact the Seller is concluded for a definite period of time and is terminated as soon as the Customer sends the message.
5. The Customer has the opportunity to post individual and subjective statements in the Online Store relating to, among other things, the Goods or the course of the transaction. By adding statements, the Customer declares that he/she owns all rights to such content, in particular, property copyrights, related rights and industrial property rights. The contract for the provision of services consisting in posting opinions about the Goods in the Online Store is concluded for a definite period of time and is terminated at the time of adding opinions.
6. Statements should be edited in a clear and understandable manner, moreover, they can not violate applicable laws, including the rights of third parties - in particular, they can not be defamatory, violate personal rights or constitute an act of unfair competition. Posted statements are disseminated on the web pages of the Online Store.
7. By posting statements, the Client agrees to the free use of the statement and its publication by the Seller, as well as to develop works within the meaning of the Act on Copyright and Related Rights (Journal of Laws 1994 No. 24 item 83).
8. the Customer has the opportunity to contact the Seller via chat available on the Store's website. The contract for the provision of Services consisting of providing an interactive chat room allowing the Customer to contact the Seller is concluded for a fixed period and is terminated when the Customer closes the chat window or leaves the website of the Online Store.
9. The Seller allows the Customer to be redirected to the websites of banking service providers in order to calculate the installment. The contract for the provision of the Service consisting of redirection to the page allowing calculation of the installment is concluded for a definite period of time and is terminated when the Customer uses the dedicated button.
10. the Seller has the right to organize occasional contests and promotions, the terms and conditions of which will be stated each time on the web pages of the Store. Promotions in the Online Store are not subject to combination, unless the Regulations of a given promotion provide otherwise.
11. In case of violation by the Customer of the provisions of these Regulations, the Seller, after an ineffective call to cease or remove the violations, setting an appropriate deadline, may terminate the contract for the provision of Services with 14 days' notice.
V. PROCEDURE FOR CONCLUSION OF THE SALES CONTRACT
1. Information about the Goods given on the websites of the Store, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a Contract, within the meaning of Article 71 of the Civil Code.
2. All Goods available in the Online Store are brand new and have been legally introduced into the Polish market.
3. The condition for placing an Order is to have an active e-mail account.
4. In the case of placing an Order through the Order form available on the website of the Online Store, the Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods being the subject of the Order. An offer made in electronic form binds the Client if the Seller sends to the e-mail address provided by the Client a confirmation of acceptance for execution of the Order, which constitutes a statement by the Seller of acceptance of the Client's offer, and at the moment of its receipt by the Client a Contract of Sale is concluded.
5. Placing an Order on the Online Store by telephone, by sending an e-mail message or by sending a message via the contact form shall be done on the Business Days and hours indicated on the Online Store website. For this purpose, the Customer should:
- specify during a phone call, in the content of an electronic message or in the content of a message sent via the contact form, directed to the Seller the name of the Goods from among the Goods on the website of the Online Store and its quantity,
- indicate the method of delivery and form of payment from among the methods of delivery and payment listed on the Store's website,
- provide the data needed to process the Order, in particular: name and surname, place of residence and e-mail address.
6. Information on the total value of the Order, referred to in the paragraph above, is given each time by the Seller verbally after completing the entire Order or by informing by e-mail with the information that the conclusion of the Contract of Sale by the Customer entails the obligation to pay for the ordered Goods, at which moment the Contract of Sale is concluded.
7. In the case of a Customer who is a Consumer, the Seller each time after placing an Order via telephone, e-mail or contact form sends to the Customer a confirmation of the terms of the Order placed.
8. The Contract is concluded when the Customer who is a Consumer (in response to confirmation of the terms of the Order sent by the Seller) sends an electronic message to the e-mail address of the Seller, in which the Customer: accepts the content of the submitted Order and agrees to its execution, and accepts the content of the Terms and Conditions and confirms reading the instructions on withdrawal from the Contract.
9. Upon conclusion of the Contract of Sale, the Seller shall confirm the terms and conditions to the Customer by sending them to the Customer's e-mail address or in writing to the address provided by the Customer.
10. the Sales Contract shall be concluded in Polish or English, with the content in accordance with the Terms and Conditions.
VI. DELIVERY
Delivery of the Goods shall be made to the address indicated by the Customer when placing the Order.
1. The Customer may choose the following forms of delivery of the ordered Goods:
- through a courier company;
- own pick-up at the Seller's personal collection point.
2. The Seller of the Goods shall additionally inform the Customer by e-mail or telephone about the amount of the cost of delivery of the Goods based on the data provided by the Customer.
3. The term of implementation of the order is no more than 2 working days. The time limit for delivery and execution of the Order is calculated in Business Days in accordance with pt. VII subsection 2.
4. The Seller shall provide the Customer with a proof of purchase.
5. If different lead times are provided for the Goods covered by the Order, the longest period among those provided shall apply to the entire Order.
VII. PRICES AND PAYMENT METHODS
1. The prices of the Goods are given in Polish zloty and include VAT.
2. The Customer may choose the following methods of payment:
- bank transfer to the Seller's bank account (in this case, the execution of the Order will begin after the Seller sends the Customer a confirmation of acceptance of the Order, and shipment will be made immediately after receipt of funds in the Seller's bank account and completion of the Order);
- electronic payment (in this case, the execution of the Order will begin after the Seller sends the Customer a confirmation of acceptance of the Order and after the Seller receives information from the system of the settlement agent about the payment made by the Customer, while shipment will be made immediately after completion of the Order);
3. the Seller shall inform the Customer on the Store's website of the deadline within which the Customer is required to make payment for the Order. In the event of non-payment by the Customer within the period referred to in the preceding sentence, the Seller, after an ineffective call for payment setting an appropriate time limit, may withdraw from the Agreement on the basis of Article 491 of the Civil Code.
VIII. RIGHT TO WITHDRAW FROM THE CONTRACT
1. The Customer who is a Consumer may withdraw from the Agreement without giving any reason by making a statement to that effect within 14 days. To meet this deadline it is sufficient to send the statement before its expiry.
2. The Customer may formulate the statement himself or use a sample statement provided by the Seller on the website of the Store.
3. The 14-day period shall be counted from the date on which the Goods were delivered or, in the case of a Contract for the provision of Services, from the date of its conclusion.
4. The Seller shall, upon receipt of the statement of withdrawal from the Contract by the Consumer, send to the Consumer's e-mail address a confirmation of receipt of the statement of withdrawal from the Contract.
5. The Consumer's right to withdraw from the Contract is excluded in the case of:
- Agreement for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the start of the service that after the performance by the entrepreneur will lose the right to withdraw from the Agreement, and has accepted it;
- A contract in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the deadline for withdrawal from the Contract;
- A contract in which the subject of performance is a non-refabricated Goods, manufactured to the Consumer's specifications or serving to meet his individualized needs;
- Agreement in which the object of performance is Goods that are subject to rapid deterioration or have a short shelf life;
- A contract in which the subject of performance is Goods supplied in sealed packaging that cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery;
- A contract in which the subject of performance are products that after delivery, due to their nature, are inseparably combined with other things.
6. Other exceptions to the right to withdraw from the Contract are indicated in Article 38 (2) of the Consumer Rights Act.
7. In the case of withdrawal from the Agreement concluded at a distance, the Agreement is considered not concluded. What the parties have provided shall be returned in an unaltered state, unless the change was necessary to determine the nature, characteristics and functionality of the Goods. The return should be made immediately, no later than within 14 days. The purchased Goods should be returned to the address of the Seller.
8. The Seller shall promptly, but no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Contract, return to the Consumer all payments made by the Consumer, including the cost of delivery of the Goods. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer agrees to a different method of refund, which method will not involve any cost to the Consumer. The Seller may withhold reimbursement of payments received from the Consumer until it receives the item back or the Consumer provides proof of its return, whichever event occurs first, unless the Seller has offered to collect the item from the Consumer itself.
9. If the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by him.
10. the Customer shall bear only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.
IX. COMPLAINTS REGARDING GOODS UNDER WARRANTY
1. The Seller undertakes to deliver the Goods in accordance with the Agreement.
2. The Seller shall be liable for non-compliance of the Goods with the Agreement under the terms of the Act on Consumer Rights to the Customer who is a Consumer and to the Customer who is a natural person concluding the Agreement directly related to his/her business activity, when it follows from the content of the Agreement that it is not of a professional nature for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity. Warranty against Entrepreneurs is excluded.
3. Complaints arising from violation of the Customer's rights guaranteed by law or on the basis of these Regulations should be addressed to Loftie sp. z o.o., Humańska 8/3, 00-789 Warsaw, to the e-mail address: info@loftie.eu, telephone number +48 730502778.
4. In order to consider the complaint, the Customer should send a complaint application containing:
- the number of the order to which the advertised product relates,
- the reason why you want to advertise or return the product (damage, malfunction, missing parts, etc.),
- photo documentation showing the product in its entirety and the damage.
5. The seller undertakes to consider any complaint within 14 days.
6. In case of deficiencies in the complaint, the Seller shall call on the Customer to supplement it to the necessary extent immediately, but no later than within 7 days, from the date of receipt of the call by the Customer.
X. COMPLAINTS REGARDING THE PROVISION OF SERVICES BY ELECTRONIC MEANS
1. The Customer may submit complaints to the Seller in connection with the functioning of the Store and the use of the Services. Complaints may be submitted in writing to the address: Loftie sp. z o.o., Humańska 8/3, 00-789 Warsaw, to the e-mail address: info@loftie.eu, telephone number +48 730502778.
2. In the complaint, the Customer should provide his name and surname, mailing address, type and description of the problem.
3. The Seller undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered. In case of deficiencies in the complaint, the Seller will call on the Customer to supplement it to the necessary extent within 7 days, from the date of receipt of the call by the Customer.
XI. GUARANTEES
1. Goods may have a manufacturer's or Seller's warranty.
2. In the case of Goods covered by the warranty, the information on the existence and content of the warranty and the period of time for which it is granted is each time presented in the description of the Goods on the Store's website.
XII. OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT METHODS
1. A Customer who is a Consumer has, inter alia, the following possibilities to use out-of-court ways to resolve complaints and assert claims:
- is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded Sales Agreement;
- is entitled to apply to the provincial inspector of the Commercial Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Customer and the Seller;
- may obtain free assistance in resolving a dispute between the Customer and the Vendor, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include the protection of consumers (such as the Federation of Consumers, the Association of Polish Consumers). Advice is provided by the Federation of Consumers at the toll-free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl;
- file your complaint through the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.
XIII. PROTECTION OF PERSONAL DATA
The Seller collects and processes personal data provided by Customers in accordance with applicable laws and in accordance with the Privacy Policy, available on the Shop website.
XIV. FINAL PROVISIONS
1. All rights to the Online Store, including property copyrights, intellectual property rights to its name, Internet domain, the Online Store website, as well as to forms, logos belong to the Seller, and the use of them may be carried out only in the manner specified and in accordance with the Regulations.
2. The provisions contained in these Regulations concerning the Consumer, on the subject of withdrawal from the contract and complaints, shall apply to a natural person concluding a contract directly related to his/her business activity, when the content of the contract shows that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity. The provisions on out-of-court means of settling complaints and pursuing claims shall not apply.
3. Settlement of any disputes arising between the Seller and the Customer, who is a Consumer, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
4. Settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the seat of the Seller.
5. In matters not covered by these Terms and Conditions, the provisions of the Civil Code, the provisions of the Act on electronic services, the provisions of the Act on consumer rights and other relevant provisions of Polish law shall apply.
6. Any changes to these Regulations shall be communicated to each Customer through information on the main page of the Online Store containing a summary of the changes and their effective date. The effective date of the changes will not be shorter than 14 days from the date of their announcement. If the Client, who has a Client Account, does not accept the new content of the Terms and Conditions, he/she is obliged to notify the Seller of this fact within 14 days from the date of informing about the changes to the Terms and Conditions. Notification to the Vendor of non-acceptance of the new content of the Terms and Conditions shall result in termination of the Agreement.
PRIVACY POLICY AND USE OF COOKIES
For us, the protection of personal data is an extremely important aspect for the proper operation of the company. Attaching particular importance to respect for your privacy in the processing of personal data, we present this policy, which was developed to create and maintain a high level of security with respect for the applicable laws in this regard. This document defines the principles of collection and processing of a set of personal data, as well as the rights of entities to manage the data.
1. GENERAL PROVISIONS
1.1. The administrator of personal data, i.e. the entity responsible for the collection, processing and use of personal data is Loftie sp. z o.o., Egor Ustinov, based in Warsaw (registered office and delivery address: Humanska 8/3, 00-789 Warsaw), NIP: 521-396-32-97, REGON: 521703971, Date of registration in the National Court Register 06.04.2022, e-mail address: info@loftie.eu, contact phone number: +48 730 502 778.
1.2. The Administrator shall act on the basis of internal procedures and recommendations in accordance with the relevant legal acts in the field of personal data protection, in particular with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
1.3. For the sake of security of the data entrusted to us, we have developed internal procedures and recommendations to prevent data from being made available to unauthorized persons. In implementing this privacy policy, we exercise the utmost care to protect the interests of data subjects, and in particular ensure that the data are:
- processed in accordance with the law,
- collected for designated legitimate purposes and not subjected to further processing incompatible with those purposes,
- Substantially correct and adequate in relation to the purposes for which they are processed,
- stored with the ability to identify individuals, no longer than necessary for the purposes for which they were collected.
2. PURPOSE AND SCOPE OF COLLECTION OF PERSONAL DATA
2.1. The purpose and scope of the collection of personal data processed by the Administrator result from the provisions of law or from the User's consent. Each time they are specified in connection with the activities undertaken in the online store, or within the framework of other communication channels.
2.2. The main purpose of the Administrator's collection of Customers' personal data is to handle and fulfillment of orders resulting from the conclusion of a sales or service contract, together with subsequent possible warranties. In addition, equally important possible purposes are direct marketing of the Administrator's own products or services and prevention of illegal acts and fraud. For other purposes, the User's personal data may be processed on the basis of voluntarily expressed consents and applicable laws.
2.3. A customer of the online store shall register by providing his/her name, delivery address, contact telephone number, e-mail address and optionally company data and tax identification number (NIP). The created account is protected by an individual password selected by the customer. After placing an order, the administrator of the online store panel manually enters the Customer's data and details of his order into the order processing system.
2.4. In order to process the order we require correct identification data (name, address) and payment data. We use the phone number and mailbox address to communicate with the Customer, send the order and confirm its receipt. The e-mail address is also necessary for identification when the customer logs into his, individual account. Please be advised that we may record your data when you contact us by phone, e-mail or letter.
2.5. The provision of Personal Data by the Customer is voluntary, but necessary for the conclusion and execution of the Sales Agreement, as well as its settlement.
3. WHO ARE THE RECIPIENTS OF THE DATA?
3.1. Users' Personal Data shall be provided to third parties only when permitted by law, including for contract performance and settlement purposes, for marketing purposes or if the User has given prior consent. The service providers may use the data thus provided only for the purpose of carrying out their task.
3.2. Please be informed that your data will not be transferred outside the European Economic Area.
3.3. In the event that the Customer who uses the method of delivery in the online store by mail or courier, the Administrator shall make the collected personal data of the Customer available to the selected carrier or intermediary performing shipments on behalf of the Administrator.
3.4. When using the method of electronic payment or payment card, the Administrator shall make available the collected personal data of the Customer to a selected entity handling the above payments in the Internet Store.
3.5. The Administrator of personal data shall supervise what data and to what extent, as well as to whom they are available.
3.6. As part of direct marketing (retargeting and banner advertising), we use third parties that use cookies on our site. These include the following companies:
- Doubleclick by Google, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; https://www.google.com/intl/no/policies/technologies/ads/
- Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; https://www.facebook.com/about/privacy
4. USE OF DATA FOR ADVERTISING PURPOSES
4.1. In addition to collecting and processing data in the course of processing and processing orders, we also use personal data for advertising purposes. With a view to the satisfaction of our customers, we process data to optimize purchases within the framework of a customer-friendly offer, to be able to contact you in connection with marketing campaigns, or to match and recommend products that may be of interest to you.
4.2. The data acquired through cookies may be used to display remarketing advertisements. As part of the advertising, you may see mainly products that you have already viewed on our site or products similar to those you have previously viewed. We use this technology to be able to offer Users a more attractive online offer.
4.3. You may object at any time to the processing of your personal data for advertising purposes in its entirety or for individual activities. For this purpose, a notice in text form to the contact details listed in Section 10 is sufficient.
5. NEWSLETTER
5.1. For the dispatch of the newsletter we process the email address provided by the User. In order to use it, we require the User's confirmation consisting of his/her consent, as the owner of the e-mail address, to receive the newsletter, i.e. to process personal data for marketing purposes in accordance with the Act of August 29, 1997 (Journal of Laws of 2002 No. 101, item 926, as amended) on the protection of personal data and to receive commercial information by means of electronic communication in accordance with the Act of 18.07.2002 (Journal of Laws No. 144, item 1204, as amended) on the provision of electronic services.
5.2. The user may cancel the newsletter at any time. Wanting to cancel your consent, you should send a request under the title: "I resign from the newsletter" to the email address: info@loftie.eu.
6. COOKIES
6.1. Cookies are small files stored on the user's data carrier, which are used to save certain settings and data by the user's browser for exchange with our system. We distinguish between two types of cookies, so-called session cookies, which are deleted when the user closes the browser, and temporary (permanent) cookies, which are stored for a longer period or permanently on the user's data carrier. By storing these files, we are able to properly prepare our websites and offerings for the user's preferences. This makes it easier for the user to use the site, for example, by storing certain user data so that the user does not have to enter it each time.
6.2. When visiting the website for the first time, the user is informed about the use of cookies. By remaining on the website, the user accepts the use of ordinary cookies on the website. Failure on the part of users to change their browser settings is tantamount to consent to the use of cookies.
6.3. The installation of "cookies" is necessary for the proper provision of services on the Website. The "cookies" files contain information necessary for the proper functioning of the Website, especially those requiring authorization. You may at any time change the settings of your browser so that cookies are either accepted or rejected, or so that you are notified not to place these files on your computer.
6.4. Most of the cookies we use are automatically deleted from your computer's hard drive when your browser session ends (so-called session cookies). We also use cookies stored on the hard drive of the user's computer. During your next visit, the site automatically recognizes you and your preferred information and settings. Temporary and permanent cookies (retention period of up to 2 years) are stored on the hard drive of the user's computer, and are automatically deleted after a certain period of time.
6.5. Only pseudonymized data is stored in the cookies we use. When a cookie is activated, it is assigned an identification number without assigning the user's personal data to this identification number. Based on this cookie technology, we obtain, for example, information about which pages of our store a user has visited, which products he has viewed, etc. The sole purpose of cookies is to customize our offerings as much as possible and thus make it easier for you to navigate our site.
7. LOG FILES
7.1. During each visit to our websites, the browser provides data on user behavior, which are saved in log files, so-called server log files. The collections saved in this way contain the following data: the date and time of the download, the name of the page opened, the IP address, the URL of the reference page (the address of the page from which the user was redirected), the amount of data downloaded, as well as information about the product version of the web browser used. These log file data records are used by us to ensure server security.
8. WEB ANALYTICS
8.1. With a view to optimizing and continuously improving our offerings, we use so-called tracking technologies. We use Google Analytics services for this purpose.
8.2. Google Analytics
This website uses the web statistics analysis tool Google (Universal) Analytics from Google Inc. (www.google.pl). Google (Universal) Analytics uses methods to analyze your use of the website, such as cookies. The information generated in this way regarding visits to this website is generally transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address is truncated by Google before it is transmitted within the member states of the European Union or other signatory states to the Agreement on the European Economic Area. Only in exceptional situations is the full IP address transmitted to a Google server in the USA and shortened there. The anonymized IP address sent by the user's browser as part of the Google Analytics service is not combined with other Google data. The user can avoid the transmission of the data generated by the cookie relating to his/her use of the website (including the IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following address: http://tools.google.com/dlpage/gaoptout?hl=pl.
9. HOW LONG DO WE KEEP THE DATA?
9.1. The acquired personal data in relation to the mailbox, individual accounts of the store's Users, the newsletter and server logs are stored for no longer than is necessary for the purposes of processing or until the withdrawal of consent. Google Analytics stores collected data for a period of 50 months, while remarketing lists store data for 90 days. The obligation to collect data may also be designated by relevant laws, such as the need to store accounting documents, and the term of storage is in accordance with current legislation. We remind you that you have the right to manage your data (more on this in the next section).
10. DATA MANAGEMENT
10.1. Each person has the right to control his or her personal data, which may be exercised, among other things, by requesting information regarding the processing of his or her data. He or she may also exercise the right to request their updating, correction and deletion, and has the right to object in the cases specified in the provisions of the Personal Data Protection Act.
10.2. Account cancellation
Wanting to delete the account, one should send a request under the title: "I resign from my account" to the email address: info@loftie.eu. Information should be sent from the email address that is assigned to the account on loftie.eu. Resignation from the account is not equivalent to the deletion of personal data.
10.3. Deletion of personal data
In order to delete your personal data, you should send a message titled "I request deletion of personal data" to info@loftie.eu. The user should use the email address used to create an account or to process an order. Requesting deletion of personal data is equivalent to resignation from the account.
At the same time, we would like to draw your attention to the fact that in accordance with Article 23 of the Law on Personal Data Protection, in some cases, despite the request, the administrator may not delete part of your personal data.
10.4. Correction of personal data
Pursuant to Article 32.6 of the Personal Data Protection Act, any person may request that personal data be supplemented, updated, rectified, temporarily or permanently suspended or deleted if it is incomplete, outdated, untrue or has been collected in violation of the Act, or is no longer necessary for the purpose for which it was collected. This right can be exercised by editing the data in the "My Account" section. We also require you to send this information to our email address below in order to correct your data in the order processing system. If you place an order by phone or through the mailbox, you can update your data by sending a message under the title: "Correction of personal data" to the email address: info@loftie.eu.
10.5. Right to object
Any person whose data is processed has the right to control it (Article 32(1) of the Law). It is expressed, among other things, by the ability to object to their use for marketing purposes or transfer to another data controller.
The right to object can be exercised when the controller justifies the processing of data by meeting the conditions referred to in Article 23(1)(4) and (5) of the Act, i.e. when: the processing of the data is necessary for the performance of legally defined tasks carried out for the public good, or is necessary for the fulfillment of his legally justified purposes, or third parties to whom he transfers the data. This right does not apply when, for example, the basis for data processing is consent, a specific provision of law, or the data are processed in connection with the performance of a contract concluded with the controller.
If the User raises an objection, further processing of the questioned data is not allowed. However, the Administrator may leave the person's name(s) and address in the filing system only to avoid reuse of the person's data for purposes covered by the objection (Article 32.3 of the Law).
10.6. You are also entitled to lodge a complaint with the competent supervisory authority if you believe that your personal data has been processed in violation of applicable data protection laws.
Please direct any questions or concerns to the email address info@loftie.eu.
11. SAFEGUARDS
11.1. The Administrator shall use all technical and organizational means to ensure the security of personal data and protect it against accidental or intentional destruction, accidental loss, modification, unauthorized disclosure or access. Information is stored and processed on high-security servers with appropriate security measures that meet the requirements of the law.
11.2. The Administrator shall provide the following technical measures to prevent unauthorized persons from obtaining and modifying personal data sent electronically:
- securing the data set against unauthorized access,
- SSL certificate on the pages of the online store,
- encryption of data used for User authorization,
- access to the Account only after providing an individual login and password.
12. FINAL PROVISIONS.
12.1. The Online Store may contain links to other websites. The Administrator encourages the User, when redirected to other sites, to read the privacy policy and rules and regulations established there. This Policy applies only to the Administrator's designated activities.
12.2. The Administrator reserves the right to change the Privacy Policy in the future. This may occur as a result of the development of Internet technology, possible changes in the law on personal data protection and the development of the website. We will inform users of any changes in a visible and understandable manner.
1. GENERAL PROVISIONS
1.1. The administrator of personal data, i.e. the entity responsible for the collection, processing and use of personal data is Loftie sp. z o.o., Egor Ustinov, based in Warsaw (registered office and delivery address: Humanska 8/3, 00-789 Warsaw), NIP: 521-396-32-97, REGON: 521703971, Date of registration in the National Court Register 06.04.2022, e-mail address: info@loftie.eu, contact phone number: +48 730 502 778.
1.2. The Administrator shall act on the basis of internal procedures and recommendations in accordance with the relevant legal acts in the field of personal data protection, in particular with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
1.3. For the sake of security of the data entrusted to us, we have developed internal procedures and recommendations to prevent data from being made available to unauthorized persons. In implementing this privacy policy, we exercise the utmost care to protect the interests of data subjects, and in particular ensure that the data are:
- processed in accordance with the law,
- collected for designated legitimate purposes and not subjected to further processing incompatible with those purposes,
- Substantially correct and adequate in relation to the purposes for which they are processed,
- stored with the ability to identify individuals, no longer than necessary for the purposes for which they were collected.
2. PURPOSE AND SCOPE OF COLLECTION OF PERSONAL DATA
2.1. The purpose and scope of the collection of personal data processed by the Administrator result from the provisions of law or from the User's consent. Each time they are specified in connection with the activities undertaken in the online store, or within the framework of other communication channels.
2.2. The main purpose of the Administrator's collection of Customers' personal data is to handle and fulfillment of orders resulting from the conclusion of a sales or service contract, together with subsequent possible warranties. In addition, equally important possible purposes are direct marketing of the Administrator's own products or services and prevention of illegal acts and fraud. For other purposes, the User's personal data may be processed on the basis of voluntarily expressed consents and applicable laws.
2.3. A customer of the online store shall register by providing his/her name, delivery address, contact telephone number, e-mail address and optionally company data and tax identification number (NIP). The created account is protected by an individual password selected by the customer. After placing an order, the administrator of the online store panel manually enters the Customer's data and details of his order into the order processing system.
2.4. In order to process the order we require correct identification data (name, address) and payment data. We use the phone number and mailbox address to communicate with the Customer, send the order and confirm its receipt. The e-mail address is also necessary for identification when the customer logs into his, individual account. Please be advised that we may record your data when you contact us by phone, e-mail or letter.
2.5. The provision of Personal Data by the Customer is voluntary, but necessary for the conclusion and execution of the Sales Agreement, as well as its settlement.
3. WHO ARE THE RECIPIENTS OF THE DATA?
3.1. Users' Personal Data shall be provided to third parties only when permitted by law, including for contract performance and settlement purposes, for marketing purposes or if the User has given prior consent. The service providers may use the data thus provided only for the purpose of carrying out their task.
3.2. Please be informed that your data will not be transferred outside the European Economic Area.
3.3. In the event that the Customer who uses the method of delivery in the online store by mail or courier, the Administrator shall make the collected personal data of the Customer available to the selected carrier or intermediary performing shipments on behalf of the Administrator.
3.4. When using the method of electronic payment or payment card, the Administrator shall make available the collected personal data of the Customer to a selected entity handling the above payments in the Internet Store.
3.5. The Administrator of personal data shall supervise what data and to what extent, as well as to whom they are available.
3.6. As part of direct marketing (retargeting and banner advertising), we use third parties that use cookies on our site. These include the following companies:
- Doubleclick by Google, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; https://www.google.com/intl/no/policies/technologies/ads/
- Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; https://www.facebook.com/about/privacy
4. USE OF DATA FOR ADVERTISING PURPOSES
4.1. In addition to collecting and processing data in the course of processing and processing orders, we also use personal data for advertising purposes. With a view to the satisfaction of our customers, we process data to optimize purchases within the framework of a customer-friendly offer, to be able to contact you in connection with marketing campaigns, or to match and recommend products that may be of interest to you.
4.2. The data acquired through cookies may be used to display remarketing advertisements. As part of the advertising, you may see mainly products that you have already viewed on our site or products similar to those you have previously viewed. We use this technology to be able to offer Users a more attractive online offer.
4.3. You may object at any time to the processing of your personal data for advertising purposes in its entirety or for individual activities. For this purpose, a notice in text form to the contact details listed in Section 10 is sufficient.
5. NEWSLETTER
5.1. For the dispatch of the newsletter we process the email address provided by the User. In order to use it, we require the User's confirmation consisting of his/her consent, as the owner of the e-mail address, to receive the newsletter, i.e. to process personal data for marketing purposes in accordance with the Act of August 29, 1997 (Journal of Laws of 2002 No. 101, item 926, as amended) on the protection of personal data and to receive commercial information by means of electronic communication in accordance with the Act of 18.07.2002 (Journal of Laws No. 144, item 1204, as amended) on the provision of electronic services.
5.2. The user may cancel the newsletter at any time. Wanting to cancel your consent, you should send a request under the title: "I resign from the newsletter" to the email address: info@loftie.eu.
6. COOKIES
6.1. Cookies are small files stored on the user's data carrier, which are used to save certain settings and data by the user's browser for exchange with our system. We distinguish between two types of cookies, so-called session cookies, which are deleted when the user closes the browser, and temporary (permanent) cookies, which are stored for a longer period or permanently on the user's data carrier. By storing these files, we are able to properly prepare our websites and offerings for the user's preferences. This makes it easier for the user to use the site, for example, by storing certain user data so that the user does not have to enter it each time.
6.2. When visiting the website for the first time, the user is informed about the use of cookies. By remaining on the website, the user accepts the use of ordinary cookies on the website. Failure on the part of users to change their browser settings is tantamount to consent to the use of cookies.
6.3. The installation of "cookies" is necessary for the proper provision of services on the Website. The "cookies" files contain information necessary for the proper functioning of the Website, especially those requiring authorization. You may at any time change the settings of your browser so that cookies are either accepted or rejected, or so that you are notified not to place these files on your computer.
6.4. Most of the cookies we use are automatically deleted from your computer's hard drive when your browser session ends (so-called session cookies). We also use cookies stored on the hard drive of the user's computer. During your next visit, the site automatically recognizes you and your preferred information and settings. Temporary and permanent cookies (retention period of up to 2 years) are stored on the hard drive of the user's computer, and are automatically deleted after a certain period of time.
6.5. Only pseudonymized data is stored in the cookies we use. When a cookie is activated, it is assigned an identification number without assigning the user's personal data to this identification number. Based on this cookie technology, we obtain, for example, information about which pages of our store a user has visited, which products he has viewed, etc. The sole purpose of cookies is to customize our offerings as much as possible and thus make it easier for you to navigate our site.
7. LOG FILES
7.1. During each visit to our websites, the browser provides data on user behavior, which are saved in log files, so-called server log files. The collections saved in this way contain the following data: the date and time of the download, the name of the page opened, the IP address, the URL of the reference page (the address of the page from which the user was redirected), the amount of data downloaded, as well as information about the product version of the web browser used. These log file data records are used by us to ensure server security.
8. WEB ANALYTICS
8.1. With a view to optimizing and continuously improving our offerings, we use so-called tracking technologies. We use Google Analytics services for this purpose.
8.2. Google Analytics
This website uses the web statistics analysis tool Google (Universal) Analytics from Google Inc. (www.google.pl). Google (Universal) Analytics uses methods to analyze your use of the website, such as cookies. The information generated in this way regarding visits to this website is generally transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address is truncated by Google before it is transmitted within the member states of the European Union or other signatory states to the Agreement on the European Economic Area. Only in exceptional situations is the full IP address transmitted to a Google server in the USA and shortened there. The anonymized IP address sent by the user's browser as part of the Google Analytics service is not combined with other Google data. The user can avoid the transmission of the data generated by the cookie relating to his/her use of the website (including the IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following address: http://tools.google.com/dlpage/gaoptout?hl=pl.
9. HOW LONG DO WE KEEP THE DATA?
9.1. The acquired personal data in relation to the mailbox, individual accounts of the store's Users, the newsletter and server logs are stored for no longer than is necessary for the purposes of processing or until the withdrawal of consent. Google Analytics stores collected data for a period of 50 months, while remarketing lists store data for 90 days. The obligation to collect data may also be designated by relevant laws, such as the need to store accounting documents, and the term of storage is in accordance with current legislation. We remind you that you have the right to manage your data (more on this in the next section).
10. DATA MANAGEMENT
10.1. Each person has the right to control his or her personal data, which may be exercised, among other things, by requesting information regarding the processing of his or her data. He or she may also exercise the right to request their updating, correction and deletion, and has the right to object in the cases specified in the provisions of the Personal Data Protection Act.
10.2. Account cancellation
Wanting to delete the account, one should send a request under the title: "I resign from my account" to the email address: info@loftie.eu. Information should be sent from the email address that is assigned to the account on loftie.eu. Resignation from the account is not equivalent to the deletion of personal data.
10.3. Deletion of personal data
In order to delete your personal data, you should send a message titled "I request deletion of personal data" to info@loftie.eu. The user should use the email address used to create an account or to process an order. Requesting deletion of personal data is equivalent to resignation from the account.
At the same time, we would like to draw your attention to the fact that in accordance with Article 23 of the Law on Personal Data Protection, in some cases, despite the request, the administrator may not delete part of your personal data.
10.4. Correction of personal data
Pursuant to Article 32.6 of the Personal Data Protection Act, any person may request that personal data be supplemented, updated, rectified, temporarily or permanently suspended or deleted if it is incomplete, outdated, untrue or has been collected in violation of the Act, or is no longer necessary for the purpose for which it was collected. This right can be exercised by editing the data in the "My Account" section. We also require you to send this information to our email address below in order to correct your data in the order processing system. If you place an order by phone or through the mailbox, you can update your data by sending a message under the title: "Correction of personal data" to the email address: info@loftie.eu.
10.5. Right to object
Any person whose data is processed has the right to control it (Article 32(1) of the Law). It is expressed, among other things, by the ability to object to their use for marketing purposes or transfer to another data controller.
The right to object can be exercised when the controller justifies the processing of data by meeting the conditions referred to in Article 23(1)(4) and (5) of the Act, i.e. when: the processing of the data is necessary for the performance of legally defined tasks carried out for the public good, or is necessary for the fulfillment of his legally justified purposes, or third parties to whom he transfers the data. This right does not apply when, for example, the basis for data processing is consent, a specific provision of law, or the data are processed in connection with the performance of a contract concluded with the controller.
If the User raises an objection, further processing of the questioned data is not allowed. However, the Administrator may leave the person's name(s) and address in the filing system only to avoid reuse of the person's data for purposes covered by the objection (Article 32.3 of the Law).
10.6. You are also entitled to lodge a complaint with the competent supervisory authority if you believe that your personal data has been processed in violation of applicable data protection laws.
Please direct any questions or concerns to the email address info@loftie.eu.
11. SAFEGUARDS
11.1. The Administrator shall use all technical and organizational means to ensure the security of personal data and protect it against accidental or intentional destruction, accidental loss, modification, unauthorized disclosure or access. Information is stored and processed on high-security servers with appropriate security measures that meet the requirements of the law.
11.2. The Administrator shall provide the following technical measures to prevent unauthorized persons from obtaining and modifying personal data sent electronically:
- securing the data set against unauthorized access,
- SSL certificate on the pages of the online store,
- encryption of data used for User authorization,
- access to the Account only after providing an individual login and password.
12. FINAL PROVISIONS.
12.1. The Online Store may contain links to other websites. The Administrator encourages the User, when redirected to other sites, to read the privacy policy and rules and regulations established there. This Policy applies only to the Administrator's designated activities.
12.2. The Administrator reserves the right to change the Privacy Policy in the future. This may occur as a result of the development of Internet technology, possible changes in the law on personal data protection and the development of the website. We will inform users of any changes in a visible and understandable manner.
12.3. In case of doubt or contradiction between the Policy and the consents given by the Customer, regardless of the provisions of this Policy, always the basis for taking and determining the scope of our activities shall be the consents voluntarily given by the Customer or the law. This Policy, however, is for informational purposes only.